You can delete your RoutingLab account and all your progress whenever you want — no permission needed and no explanation required. Here is how, and exactly what happens.
This is the recommended way: deletion is immediate and you do not have to wait for anyone to process it.
If you have already uninstalled the app or cannot access your account, write to us and we will do it for you.
Send an email to soporte@routinglab.es from the same address you signed up with, with the subject "Account deletion request".
We need it to come from that address so we can confirm the account is yours: it is the only way to verify it without asking you for more personal data.
We reply confirming the deletion within 30 days at most, usually in under 72 hours.
| Data | What happens |
|---|---|
| Your sign-in account | Permanently deleted. |
| Email address and profile name | Permanently deleted. |
| Progress stored in the cloud | Permanently deleted (lessons passed, statistics, streak, missed questions and synced notes). |
| Your free trial start date | Permanently deleted. |
| Data stored only on your phone | Goes away when you uninstall the app. You can also clear it beforehand from Settings → Reset progress. |
| Your Google Play subscription | Not canceled automatically. Google manages it, not us — see below. |
| Billing records | Kept by Google Play. The law requires purchase receipts to be retained for tax purposes. |
If you have an active subscription, cancel it first.
Deleting your RoutingLab account does not stop the billing: the subscription lives in your Google Play account and can only be stopped from there.
Go to Google Play → your profile picture → Payments and subscriptions → Subscriptions → RoutingLab → Cancel. You can also do it at play.google.com/store/account/subscriptions.
Deletion is permanent and cannot be undone: we keep no backup from which your progress could be restored, not even if you ask us the next day. If you install the app again you can create a new account, but it will start from scratch.
The 7-day free trial does not reset by creating another account with the same email address.
Any doubts before you decide? Write to soporte@routinglab.es — you can also tell us what was missing for you on the support page. More detail on how we handle your data in the privacy policy.